About: http://data.yelp.com/Review/id/joX9FoGrS9RbxjQEYZ6GZw

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About: http://data.yelp.com/Review/id/joX9FoGrS9RbxjQEYZ6GZw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-06-22 00:00:00 (xsd:dateTime)
itemReviewed	Automatic Gate Systems
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	My installation was a mess hoped for better service on the warranty side, but am sadly disappointed. Installation took well over 6 months a small piece of this was me because I adjusted scope. Around 20 times I was promised install on a select date, I would take off work to meet them there and they just no call no show. Then I started working with the owner I quickly realized the culture was top down as the owner did the same thing. Warranty service- Less than 9 months after install my gate stops working. Called made appointment was assured it was 100% under warranty and if I for some reason was locked in my property they would come out right away on emergency service at no cost. Monday appt. comes and YES!! they showed up. Said they would be back in one or two days with need parts. I planned to call the office the following Monday since no one called or showed up with parts, but that Sunday morning the gate stopped working, open just a crack for a person or dog to get out, but my cars where stuck. Called after hours emergency service line and it took several calls and about 7 hours to get a call back. Tech says if he comes out he will have to charges us a "BIG" fee and I should just wait till Monday. I call and they say how sorry they are said they will make it right and someone will be to my place at 3:00. Well guess what no one showed. WHAT TERRIBLE SERVICE!!!!!!!! Fabrication was of high quality, BUT install quality was also poor. Basically in my opinion the shop people are good their field people BAD!!! !!!!!!!!!!!!UPDATE!!!!!!!!! Owner asked me to remove my review for a big discount off an offered upgrade. Based on my calculation I got a whopping $10 discount. They did seem to be more attentive after this Yelp reviews and during the upgrade. They never missed an appointment, but where about 30 minutes late outside of their quoted 12:00-4:00 arrival window. So I am upgrading this review from one star to two which is still better then all the current reviews. If I have future dealings with them and severe improves I will continue to update my review.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Scott

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