| rev:text
| - Initially, I had a great experience with this company. My contact person was friendly, explained the process, and was quick to get me a quote. The movers who moved me out of my house were friendly and efficient. However, once I actually got moved out of my house, things went downhill. My belongings arrived 5 days after the 10 day window they provided me. I would call to ask where my belongings were, only to be told they couldn't reach the driver.
Then, when I arrived to meet the driver, he was in a screaming match with the manager of my storage facility. He was rude the entire time. He was swearing, rude, and almost got my kicked out. Three weeks after my move, the driver who insisted that I had all of my boxes when I had several that were not checked off (he said he remembered moving them in and I must not have heard him call at the number), called to tell me he had several items of mine on his truck, including my mother's wedding dress.
The week after my belongings arrived, they told me I still owed $47 because I moved into a storage facility instead of a house, despite the fact that I told them from day one that I was moving into storage. My contact at the company admitted it was her mistake for not including that in the quote and said she would get the charge removed. I heard nothing for weeks and assumed it was taken care of. Then, I got a bill sent to my employer asking for payment of this fee. I wrote back to the company explaining why I wasn't paying, and assumed this was the end of it, as I never heard back.
Now, over a month after my move, after I received an invoice saying all was paid except for the ridiculous fee I was fighting, my employer was sent a bill saying that no portion of the cost had been paid. When I called to ask why, I was told the billing department couldn't answer that question without calling the people who directly handled my move but that nothing had been paid... despite the invoice I had from two weeks earlier saying I had paid and the charge for nearly $3000 that I paid off on my credit card last month!
When I started this move, I thought I would use the company again when I move into my house. However, first impressions were definitely wrong, and I would never work with them again. It would seem that they are trying to double bill myself and my employer (we split the cost of the move), and no one seems to know what is happening.
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