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  • I wish I would give this location ZERO stars. The customer service and their ability to solve and even want to deal with problems is the absolute worst. We found this location about a year and a half ago, have gone regularly since we like the food, and have even taken our out-of-town relatives to this location. Everything was fine, until they really hit rock bottom for us. Event #1: We mistakenly ordered online on Easter Sunday (which, in the words of THEIR staff, should not have happened in the first place). Drove 5 miles to find out they're closed. Dumb mistake on our part - no harm, foul, we just need them to cancel the order so our card doesn't get charged. We call first thing the next day and the owner AND one of their staff members assures us they cancelled the order and our card would not be charged. What happened next? Of course, our card got charged anyway, another phone call to a manager that didn't want to deal with us, and it still took almost TWO WEEKS for our money to go back into our account. Event #2: After the Easter situation, we were more than reserved to go back to this location, but, we're all about second chances. So I phone order something, so the significant other can pick it up. Simple - pizza +cannolis. He's almost already home when he looks, and NO CANNOLIS. Again, another phone call to hear the, apparent, motto at this place, "How would you like me to handle it?" - I'm sorry, YOU are the business owner, I am the customer, why do I have to figure out to rectify YOUR mistake? They "would offer delivery, but we have a delivery charge" (WHAT? For something YOU messed up on?), but, "Oh we don't deliver to your area, anyway." Great way to solve the problem. We will NEVER EVER come back to this location and discourage anyone to go to this location at all. I really hope the other locations in town are not as horrible at serving the previously loyal customers they have.
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