| rev:text
| - Had an appointment for some severe - but simple - sinus issues. Instead my ear was scraped at possibly damaging it as it's not hearing as well compared to when it was totally fine and I came in, my medications were sent to the wrong pharmacy causing a clusterfuck to even get them, and while I was there the woman seeing me never spoke directly to me, was rude, and not thorough at all. I say "the woman" because she never introduced herself so I have no clue what her qualifications are (I later saw them on some paperwork they gave me after - a nurse practitioner, maybe this explains some things; she's not even a real doctor or PA and boy can I see why). From the very start she was just in the room doing stuff and then basically stood behind me stabbing my ear and asking things I had already answered on the paperwork like 5 minutes prior which she clearly had read given she kept bringing up the things I had written on it.
She didn't even bother checking in my actual nose at all where the problem was, which at other ENTs they'd pretty much treat it as the first thing to do - numbing your nose and shoving a camera up it. Here they did the bare minimum, claimed there's no way to check in your nose for anything without CT scans (completely untrue aside specifically the sinuses), and did this in the fastest way possible before throwing a bunch of meds at me without explaining what any are actually for or what any of them do (they also ended up not helping at all).
I've been to other ENTs before for pretty much the same thing and I can tell you this is bottom of the barrel.
That isn't the end though, it only gets worse. She prescribed a few medications for me to start immediately and...oops! The front staff is so inept that they managed to mispell my last name four times and also send all the prescriptions to the wrong location...which to make it worse was ALSO wrong as NO locations of this entire company had it in their systems and they even checked every other place in the entire Phoenix area. These people managed to send my prescriptions to nobody with the wrong name. Trying to call them about it nets you 5-in-a-row "our lines are busy" (which is bullshit, the place is empty all the time) and if you keep hammering them one finally answers and "forwards you" to the right people...who then don't answer and you're immediately forwarded to a shitty voice mail system. Having been there in person I can tell you those "right people" are literally sitting immediately behind the front desk - too hard to just turn around and tell them to take the call though.
So I was stuck going back in person (almost half an hour from my home) which ended up with them trying to argue with me as if I give a shit that "this hasn't happened before" and "we don't know what happened". They even tried blaming Safeway for it.
Sorry, but Safeway aren't the ones who completely botched my last name (even though they had my drivers license in person and scanned, my insurance card in person and scanned, and me spelling it out multiple times as well as writing it down for them) and sent my prescription to fucking nowhere. You don't know what happened? You fucked up, own up to it and fix it - don't argue with me and give me excuses, just fucking fix it.
These people are absolutely incapable of doing their incredibly simple jobs and it makes it all more clear why computers are starting to replace menial labor like working at a front desk of a nurse's office.
And no, Homan, I don't want to call another number to sit on hold for you people to fuck up again when you answer anyway - don't bother giving me your copy paste reply. Maybe if you were in your own office doing your own job the ratings would be less terrible but instead you put a nurse in there while your name just sits on the door.
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