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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-08-01 00:00:00 (xsd:dateTime)
itemReviewed	Aveda Institute Las Vegas
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	This review is based on 2 experiences with the Aveda School. The first experience was a cut and color from a student with maturity and great interpersonal skills, as well as passion and enthusiasm for what she was doing. Her instructor introduced herself soon after this student took me back to her station. The instructor checked on the progress also asking me for feedback. I would rate this experience a 5 if the color would have held (2 1/2 weeks later the gray at my temples is completely back). I commend this instructor and student for their professionalism and attention. The student gave me a great hand/forearm massage and expertly explained the products as part of the service. I was set up for a positive experience the other day for a mani/pedi. I arrived 5 minutes prior to my 2:30 PM appointment. At 2:50 PM a young woman from the checkin desk noticed me still waiting and said she would check on it. She then walked 5 feet away to the opposite side of the magazine bench in the waiting area and made small talk with 3 different students that passed by. At that point, I got up and went to the checkin desk myself to investigate. I spoke to the professional woman who had initially welcomed and checked me in. After she checked, I was told there were only 4 chairs for mani/pedis and that they were all finishing up. 5 minutes later I was lead back to the area, where there was only 1 pedi in progress by an attentive student. The student who lead me back to the chair did not smile or introduce herself. I had also noticed her while I was waiting as she slowly passed by with a metal basin in hand. (I do not believe my appointment was held up by them being overbooked.) My feet were placed in a metal basin with barely enough water to cover my toes. The student rarely spoke and gestured for me to move my feet. Remnants of old polish were removed with the used cotton pads dropped directly on to the floor (same with used orange stick, etc.) Did not appear very sanitary. I pointed out a couple of places on my toes (one toe was totally skipped) that still had some old polish. The nails were inadequately filed (though some were longer in need of trimming) and visible dirt remained under a couple of the toenails. During this time another student who finished working on hair nearby, came over and showed the student a personal video on her cell phone WHILE my student was performing the service (unacceptable and unprofessional). I asked the student if she liked doing mani/pedis (she appeared unsmiling and apathetic thoroughout). She told me "no" and stated she liked doing hair. I asked if they "had" to do mani/pedis and was told yes. At one point I said to nearby student with her hair client that this was not going well. (Was this the student's first time? Where was the instructor? Who was supervising? This student did not summon the instructor). I had now been there a full hour when the student reapplied nail polish remover to my right foot and then prepared to apply the color (toes that I would I have trimmed more and cleaned with a nail brush). At this point I stopped the service stating it was not working. Once in the waiting room a blonde woman appeared (the absent instructor?) asking me what the student had done wrong and offering me the service with a more experienced student. The second experience had so many things go wrong that I cannot recommend this Aveda school due the extreme variability of instruction and supervision. I do NOT fault the students, as I did not see any supervision of the students in this area where my service was performed. Inattention, poorly performed services and unprofessional behaviors should be checked and remediated by instructors. I encourage the leadership of this school to look at the levels of customer service and education, particularly for beginning students as the latter students appeared to be. This experience was frustrating and a waste of time. All the more disappointing as I had lived in Minneapolis in the 1980s when Aveda founder Horst was just beginning this work. His passion, mission and dedication need to be renewed and embraced at all levels of this school to the standards which his legacy deserves - starting with the instructors.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kelly

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