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  • If I could give these guys less than one star I would. Check out Homestars for more reviews. I was quoted $80 for a service call but when the technician got there he charged another $200 labour for a diagnostic that took less than 20 minutes. We had to sign a formal labour quote approval or the guy wouldn't even look at the fridge. This was not explained when I got the original quote of $80 so I consider this to be a dubious business practice. I was then told that they couldn't find the part they needed, customer service told me it was because the technician incorrectly recorded the model number. They then confirmed that the parts were not available as the fridge was too old (GE Monogram - about10 years old) and the parts were no longer made. I found the parts online with GE in about 5 minutes and available for next day delivery. The company did not return my call after that. I got another service provider who fixed it - parts and labour- $300. I would advise anyone to avoid this company and to check with Homestars to locate a more reputable repair company.
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