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  • I have a conflicted relationship with Zimbrick BMW service. High on my list of unpleasant things in life are car repairs. I hate when I must take my vehicle in for service but I am drawn to only do it at Zimbrick BMW. Zimbrick loves me for the many dollars that I spend there and enables my codependent behavior through their professional service. Surely, they know that I cannot resist their professional, prompt, thorough and quality service all delivered in a spacious, clean and amenity stocked facility. My primary antagonist - - my professional service advisor Matt Hoffman - - always plays to my need for thorough answers, good advice and valuable information. The initial estimate always seems high but, after the work is performed and I am on my way, I always feel it was a value. I feel ashamed having ever doubted the value of the initial estimate. Even when service errors have been made, Zimbrick has been quick to correct them with immediate apology, without excuse, and without cost to me. Bravo. That type of professional responsibility is as addicting as any illegal drug, but much more rare. My vehicle is always delivered at the price promised or below and washed and parked in front for easy access. Complementary BMW loaner vehicles, excellent coffee and baked goods and free Wi-Fi are among their charms. On-line scheduling is also available. Oh that they would fail and I could tear myself away. But could I? Doubtful. I am a royal pain in the butt as my vehicle at this stage in its life - - like my figure - - needs constant attention. So Zimbrick must hate me, but still love me. I hate going there, but love going there. Such torture. Now, can we talk about my relationship with my mother?
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