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| - I moved from a small town in South Dakota to Arizona years ago. One thing I am baffled by after almost 7 years is the lack of customer service in the valley or a company's lack of concern about the affect negative experiences with their company have on the customer and future business. Maybe I'm a little naïve or old fashioned, at 43 years old, I still hold doors open for strangers; even if they are 20 feet away and moving slowly. I willingly pull over to help a stranded motorist, help old ladies out of the store with their groceries, and I also slow down and let people merge into traffic or pull out of a side street. Letting a car pull in front of you who has their blinker on and is trying to move over delays my arrival time by maybe 2 seconds, if any at all. I am baffled by the level of consideration, or lack there-of, that AZ drivers have for one another. I am wondering if I was let out of the contest where being polite and letting someone merge counts as points on your license or prevents you from winning the lottery.
I get on the 60 going west every morning from Cooper/Stapley. This morning traveling west on the 60 traffic was a little heavy and I chose to merge right and exit on Mesa Dr. I was one lane away from the exit lane so turned on my blinker. We were going about 30 miles an hour is all. I waited as the car in the lane to my right slowly went by and started to merge slowly in the gap behind that car. I was maybe 3 feet into the lane when a white work van, which at last glance was at least 3 car lengths back, came zooming up to prevent me from merging. It's a good thing I was merging slowly because I would have hit him, no question. I wondered what the point of stepping on the gas and blocking my merge or how it could have benefitted that driver, but since this happens all the time here in the Phoenix area, as I'm sure anyone reading this can attest, I paid in no more attention or thought, other than to thank him for this act of kindness with my middle finger. The best part was when I could merge behind him, he rolled down his driver's window sticking his arm out to the elbow, and returning the finger. It's like when you are sitting behind someone at a red light, the light turns green, but since the car in front of you is too busy texting, they just sit there. You give a honk, and they flip you off for honking as they pull away.
I probably shouldn't have flipped the guy off and just settled for this review. Taking the long road to get to the point which is, why not try to be a little nicer when you drive. Not sure what anyone gains by cutting people off or being rude on the road. Especially, when you are in your company uniform or vehicle and we can all see who you work for. A poor representation of your company is at best the result you will yield, versus the positive view a person would have taken upon your company if you had been nice. I have worked for companies in the past that would fire you on the spot if you were caught giving a bad reflection upon the company while you were in uniform. I read a couple reviews from this company on the BBB and Yelp and was surprised they had some good ones that even mentioned customer service. Personally, I wouldn't go with a company that has complete disregard of what the public thinks of them. Imagine their response if you were unhappy with the work they did. Probably wouldn't care. Just food for thought.
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