With baby sleeping and husband in the car, and a long commute back to San Diego, we came here with the expectations of fast Vietnamese Lee's sandwiches for the road. We were beyond disappointed. Utter waste of time. Let me explain.
At 11am on a Monday 10/21/13. I was the only customer in this store. Ordered 6 sandwiches and 2 drinks. After I placed my order, they said it will take 10 minutes. No explanation why it would take so long despite me being the only customer. But fine. Sat there and waited, and waited and waited.
As I waited I saw the three workers roaming around the employee area/kitchen. They didn't look busy making my sandwiches, nor did I get my 2 drinks yet (Vietnamese coffee and Thai iced tea with boba) so I went up to ask them what was going on after I had waited 20 minutes. It wasn't until then that they said it would take a couple more minutes. I reminded them of my drinks which they seemed to have forgotten so they rushed to make it. I asked them why it had taken so long and they mentioned that they didn't have bread. What? A French baguette place with no bread??? They could have told me that BEFORE I ordered. As I complained to the two workers about my dissatisfaction of 1) why this order is taking too long. 2) why they failed to inform me that it was going to take this long and why and 3) why they didn't get my drinks ready and why they did not give me a boba straw for my boba drink.
I asked to speak to the manager--who I saw standing an earshot away, this thin female Vietnamese girl with her hair tied back nonchalantly failed to acknowledge any customer dissatisfaction. The guy #1 at the register pointed to her as the manager so I raised my voice to call her out so I can speak to her. Nothing. Pure ignorance. I asked again "manager, can I speak to you?" Nothing. She was just shuffling around looking "occupied" as I was still the only customer in the store. Then I asked guy #1 to ask her to come out so I can speak to her. She continued to pretend as she didn't hear until I asked him to bring her out. Finally she came out, I asked her if she was the manager and she points to guy #1 and says "he's the manager too". I voiced my dissatisfaction and they did not seem to care. Told them I would write a negative yelp review (as I am doing now). But they did not care. Told them I will contact corporate, but they did not care.
Obviously this place did not care about communication and customer service. To top that off, the long awaited sandwiches weren't even that great. 40 minutes later I was out the door and was obviously dissatisfied. Don't go here.