This was my first visit at this location. I ordered online at 5:54PM, on a Sunday. I was directed that my pie would be ready at 6:14PM. I should up at 6:16 to pick up the pie. I stood there for 15 minutes waiting. I asked the assistant manager does it normally take this long for one pie? She was vague in her answer, "well we never know how many walk in customers we will have." They put my order in the oven at 6:35, left there at 6:45. Worst customer service I have ever received from an assistant manager. They need to get it together. will not return to this location.