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| - Was on the hunt for a new couch in September. After searching online, I found the sectional I wanted. I missed out on the Labor Day Sale, but the price was still reasonable. Went in and salesperson Miriam greeted us. We walked the entire store and was pretty much left alone to browse. No one following us around and coming out of their way to check in and hover. Other sales people asked to help in passing while working with other customers. A+ on no pressure sales atmosphere, which was a blessing for my anxiety. After about a half hour, I made my choice of couch and ottoman. Miriam wrote up the ticket and her manager approved a price match the exact same sectional I found on an online ad from a competitor.
I purchased the coverage warranty along with a nice storage ottoman and picked a delivery date. Between getting financing in store through Acceptance Now..which took 2-3 hours, and a pricing mistake, the transaction was seamless. The reason I am giving them 4 stars instead of 5 is that Miriam wrote down the incorrect price for the ottoman. I was charged $50 more than advertised. After looking at the invoice and bringing everyone's attention to the mistake, the finance girl said she would have to start a whole new order. Hitting the 2 1/2 hour mark there was no way we were sitting there for another 2 hours.
The Roomstore's computers went down and the financing computer was not responding (I swear it was running Windows '95) they needed to come up with another way to correct the pricing error. The Roomstore manager(I forget his name) offered a $50 gift certificate that never expires and I took it. The manager had customers after me and was rushing the finance girl to finish my transaction. I mentioned that he should go sit down somewhere because they already made one mistake on my order and I was still in the store.
The delivery company and movers are separate from the Roomstore. The delivery dispatch girl called me and set up a date, and gave me the 4 hour time window. My furniture was delivered on time and without issue. The men were polite, fast, and furniture was without flaws.
Overall I am happy with this Roomstore location and staff and would purchase from them again. Pros: Price match, no pressure browsing, on site financing company for people like me that don't have great credit, delivery company has their ish together, Cons: Their technology is lacking and needs serious upgrades, mistake in pricing, being rushed at the end by the manager because others needed to finance.
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