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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Prior to making a reservation at this hotel, I contacted them to inquire about any restrictions with using the deal posted on WagJag and provided them with a specific date as I had travel plans before the expiry date. I asked if it would be problematic to book one night although my flight would not arrive until 2:30AM the next morning. The female reservationist assured me that it would NOT be a problem. I told her I would call back to reserve after purchasing the WagJag voucher. I proceeded to make the online purchase based on my detailed discussion with the hotel staff. I called the hotel back shortly and made the reservation and received a booking number. I was looking forward to taking advantage of the late check-out and indoor water park for my two young children. My return flight was delayed an hour (unexpected of course) and we arrived at front desk of the hotel at approximately 3:45AM. A male front desk staff advised me that their hotel was fully booked and that they could not accommodate us. I questioned the reason for cancelling my reservation without notice. I did not get an email or voice mail message to notify me that my booking was cancelled. He provided a ludicrous response about the WagJag deal having blackout dates/restrictions. They, however, did pay for our cab ride home; hence, the one rating. They encouraged me to still use the voucher although the deal would be expired. Regardless of their somewhat kind gesture, I was and am extremely disappointed and will NOT use this voucher. This business practice is unprofessional and unacceptable. Based on my terrible experience, I contacted WagJag to request for a refund or credit and of course, they refused. I will not now or ever do business with the hotel or WagJag and will definitely warn others.
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