| rev:text
| - AVOID THIS LOCATION LIKE THE PLAGUE. I have gone here a few times to purchase smoothies without any problems. Unfortunately, the last time I was there WILL BE MY LAST. I bought four wraps and three smoothies for myself and my family. I specifically asked the cashier (Darren) if he could split the transaction between two cards because I knew I did not have enough for the entire transaction in one of my accounts. (The total was $32.99) I asked him to run $31.00 on my first card, and the remaining $1.99 on the second. He looked a bit confused because I do not think he was properly trained in how to handle transactions between two cards.
He ran my first card, and said it had "cleared" at $31.00. When I asked him to run my second card, he said not to worry about it because it had totaled at $31.00 so I did not owe him a remaining balance. I left the store, not thinking much of it. The next day when I checked my bank account, I noticed that Darren had run the entire amount of $32.99 on my one card. Due to this, it caused my account to bounce and I was charged a $35.00 NSF fee. I was upset, but thought that Tropical Smoothie Cafe would take care of it, since it was their mistake. WRONG!
I went back to Tropical Smoothie Cafe and asked to speak to the manager. I spoke to Darren again, who apologized for his mistake and gave me the manager's name and number. (His name is George Aranda by the way) Darren said he hoped that George would be able to issue me a refund for the NSF fee I was charged. When I called George, he got defensive and said he would have to speak to the owner in order to get me a refund. A week after I spoke to George, I texted George a picture of my reciept as well as a print screen of the transaction of my back account, showing that their mistake caused my account to go negative. I have not heard back from him since.
I called back again, hoping to reach George at the store. I spoke to Nicole, who said she had "heard" about the issue that occured with my experience at the store. She said that George sent out an email, telling all employees to no longer accept two-card transactions. Wait...if the reason that I got screwed out of $35 was because your employees are not properly trained to split transactions between two cards, but instead of actually teaching them to do the procedure correctly, you are just going to avoid it altogether? THIS MAKES NO SENSE.
I have filed a negative report with the Better Business Bureau and have contacted the corporate office twice. I will continue to contact the corporate office until I hear back from someone regarding this issue.
George and the owner have yet to contact me to make this right. I pray that this location goes out of business because of their terrible customer service. People should not be treated this way. And I noticed that I'm not the first person on here that has given this location one star.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)