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| - Just so you know, this place is not a salon or spa atmosphere; this is a clothing store with a small room in the back where Gemma does various beauty services. My initial appointment was purchased through Groupon for upper lid eyeliner. I had been wanting this for years but was a bit freaked out about having a tattoo needle that close to my eye, but at that price, I took the plunge. My "groupon" visit was fine. Not great, but I didn't expect greatness. She informed me that I would have to come back for a touch-up in 3-4 weeks and there would be an additional charge of $49 (the groupon price). Fine. I went back for my touchup on Wednesday. She got there a bit late and was not prepared for me. She got me situated and quicky (sloppily) applied the numbing solution on my lids. Unfortunately, she applied too much on my right eye and while I laid there waiting for my skin to numb, the solution seeped into my eye. BURNING! FIRE! LAVA! Tears tears tears... She quickly grabbed what must've been saline solution and started squirting it into my eye as she held it open with her finger and then wiped the eye with something... So squirt, wipe, squirt, wipe, squirt, wipe, wipe,wipe, tears, burning, tears, wipe, burning, wipe... Okay, so now my eye is enflamed and sore. One would think that she would have the presence of mind to give that eye a break for a bit and begin the tattoo process on the left (completely fine) eye... NOPE. She grabbed the tattoo pen, stretched out my eyelid and began raking that needle over my lash line. As I am squirming in pain, she says to me " You are really nevous, you need to calm down, you were not as nervous last time, You need to stop squinting your eye or I might tattoo the wrong part." UM... No, I wasn't nervous; I was in pain. Eyes are sensitive you see. Anyway, more pain, no empathy, more pain, no patience... Honestly, if she had just given me a minute to compose myself, I could've steeled myself against the burning. As it was, she must've been in a big hurry to get me out of her tiny little dirty room because there was not even a brief pause in her directive. Once I was finished, she cleaned me up, and when I say "cleaned me up" I mean she wiped my face like I was a dirty, red-headed step-child she had to get prepared for family picutre day. That felt great. She then took me up front for me to pay. $49 somehow turned into $54... She said she had to calculate the tax. TAX? On a service??? I have been an esthetician for 25 years; there is NO tax on service. She taxed me $5 for her tip. Tacky...
This is a very very sad story, but not for me, for her. I am in the beauty industry. I have a very nice clientele who are very interested in my beauty tips and secrets. Had this been a good experience for me, all of my clients would be getting her phone number. Now, they just get to hear a good story about practitioners who couldn't care less about the comfort of their clients.
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