I really wanted to like this place but I just wasn't impressed. I loved the shop that was on Stephanie but closed down a couple of years ago. Went here instead since it's the same name/company? The person who helped me said absolutely nothing as I was telling him what the issues were with my vacuum cleaner (that I bought at the Stephanie shop a few years ago), until I was ready to leave. Then he told me it would be ready over a week later as it had to be sent to Sahara the following Tuesday. I guess all they do in this store is sell and do nothing else. Very disappointing.