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| - This is the best Massage Envy location I've been too. Not sure if ME has improved in customer service and making you feel very valued from 5-10 years ago, or if the Scottsdale and Thomas Rd location just happens to be pros at this kind of service. This location rocks!
I became a member about four months ago, and I have not regretted it. I've had all great massages by Carlos, Shiva and today by Luisana. I've purposely been trying out different folks just to see who fits me the best. While they have all been very good massages and there were things I really liked very much by each person - I must say that Luisana's massage and personality was outstanding for me. I can't wait to see her again in August - it's already booked.
Today I also treated myself and my teenage daughter to facials with Kameron. Oh yes! This was outstanding too! It was soooo relaxing and included two masks and a fabulous massage on our hands, arms and shoulders. She extracted more blackheads than I thought I could have ever had. Plus, I loved her personality too boot!
Now I'm torn between getting massages and facials regularly. I might have to just do both.
For Massage Envy in general, the only thing I would like better is if I booked for 60 or 90 minutes, I wish I would get exactly that amount of massage or facial time. They subtract 10 minutes for prep before and after. I suppose the employees need the time inbetween to walk people out, get them a cup of water, and then to clean up the room between sessions. Maybe even take a short and well-deserved break. I can see ending 5 minutes early for that, but when we're ready to start, it doesn't take 5-plus minutes to get undressed and on the table. They also take a few minutes to talk before leaving the room to ensure they know what is desired. Today when I got on that table I thought that Luisana might be in the hallway, right there waiting for me, so I said, "I'm ready" loud enough for her to hear. It's the first time I thought to do this. She came right in, said, "that was fast" in her friendly tone, and got to work. Loved it. I've had others who seemed to be gone quite a while before coming back in the room while I got on the table.Not having a clock right there, I really couldn't say for sure.
Before I end, I must compliment all of the front desk staff as well. After experiencing this location four times and interacting with quite a few of the staff, I can honestly say everyone has treated me great; has made outstanding recommendations; and haven't been too high-pressure on sales. Just the right touch by everyone. Thanks for being such a welcoming place to come in and relax and feel very valued. The relaxation room is wonderful too. So soothing and the perfect place to sit and have a drink of water before getting back into the full sun and the traffic.
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