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| - I'm only giving one star because its the lowest you can do plus, the customer service on the very first dress fitting was great. I am seeing that once they get your money, customer service drops to the floor and you are now playing into a really cool little scam they got going on.
Got our dresses picked out, put down the down payment n was told to wait until January for the dress to come in, Robin T says they will call us. I got a call from someone in December saying she had some questions on the dress for me. I called her back, was placed on hold for almost 15 min before I hung up. Nobody's ever called me back SINCE. 2 bridesmaids got a call that their dresses were ready about a week ago. Myself and another bridesmaid never got the "your dress is ready to be picked up" call. The bride called me on Tuesday the 10th to ask me if I picked up our dresses, she said they were ready. Amazed by this, I called Suzanne's bridal immediately, to see for myself. The girl on the phone (can't remember her name) takes down my info n puts me on hold to check on the dress. She comes back after 5 min on hold to tell me that my dress (maid of honor) was not in yet and that it should be in by the following week. She even sounded a little embarrassed by it. I explained to her that other maids got their dresses so I am following up to see what's going on.
So 2 days later, on the 12th of Jan I get a call from robin t saying my dress has been there since the 6th and she wanted payment over the phone. I explained to her that I had just called n was told it was not there. She asked who I spoke to, but because I couldn't remember the girls name, I was basically called a liar. The girl never put "notes" in the system that I ever called them and was told a different story....so now I'm disregarded. I told her I'd come get it next week and pay for it then. Robin t then happily tells me that they will begin late fees on me. Immediately I asked for a manager n was told she was too busy to talk to me. So I asked for the mgr to plz call me back. Let me tell you, I'm STILL waiting on that mgr to call me back. Its been 3 days and they are open everyday, sometimes until 8 pm! Kind of resembles the no call back I got on my dress when it arrived in the first place!!
So they don't call you to inform you about ur items, then they'll call you when it's too late so they can charge you their ridiculous late fees! Nice Lil scam if you ask me. I do not recommend this place at all. Their customer service and followup(after they get u to commit) scream and beg for attention. Alterations on your dress???? Unless you wanna take out a second mortgage on ur home to pay for it, ur much better off going w a different local alteration shop. There are many of them around that are more reasonable
My next stop about this BS company is the BBB...
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