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  • Once again, I have a problem with a distinct lack of customer service. I went to this location and picked out several items of clothing to purchase. The reason I usually love this store is because I get weekly mailers with discount options to bring in. Additionally, I had Kohl's Cash on me and a gift card due to a previous return. I got up to the cash register to pay for my items and the woman was so unpleasant, she couldn't even take the time to smile at me. The way I figure it is if you hate your job that much...quit. Especially when you work in a customer service fueled industry like retail. The woman finished inputting all of my purchases and I handed her the Kohl's cash I had, which she immediately pointed out was expired. One rule I've recently found out was that any Kohl's store will honor their Kohl's Cash for up to seven days after the expiration date, which I told her. She rolled her eyes and called a manager to come over and help her out. The manager showed up and fiddled with the keys for a bit before he exasperatedly looked up and me and said..."look, we can't really honor these things if you don't give them to us until after everything's already been totaled." You are kidding, right? It's a simple as pasting on a fake smile and asking the customer, "and, before I ring you up, do you have any savings today?" Especially in a store that deals so stringently in savings material. He was even more agitated when I asked him to re-ring every item to include our savings. We ended up with a total saved close to $150.00. Why would I just eschew that? Thanks for making my decision to go to another Kohl's so much easier.
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