The food is absolutely wonderful, but I've been there twice (a weekend night for dinner and a weekday lunch) and the service both times has been TERRIBLE. I really want this place to succeed because the food is excellent, but the disorganized way that it's managed leaves much to be desired. The wait staff are very apologetic and nice, but the entire operation is disorganized, sloppy, and will be unsustainable if they can't get their act together.
The owners really need to hire a competent manager for the Banksville location.