On the second day of our three-week road trip, we were passing through Las Vegas. We had a brake and rotor issue that the previous dealership had told us was fine and didn't present any problems, it wasn't a safety issue.
The previous dealership also told us that the brake issue was not covered by warranty.
As we got to Las Vegas, I decided I couldn't handle the brake vibration and took it in to this dealership in order to get the repairs done.
Tim McFadden was a really cool service manager. He listened to my complaint, got my vehicle right in and I was done within an hour and a half, all without an appointment. He was actually really easy to talk to, pretty cool guy.
He blew me away by telling me that he got my brakes and rotors replaced free of charge as a warranty issue. I was at 31k miles.
Frankly, I'm still in shock. I can't believe they would do that for me, and I'm extremely grateful. Do yourself a favor and use these guys, they are a class act.