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| - Much Like Mateo S. a few comments below, we had a really bad experience. My gf and I have been here in the past, but this time it was bad.
Let me start off by saying, I am not hard to please. I never order special dishes, I never ask for management or a meal comp or ANYTHING of the sort.
The hostess didn't say a word when we walked up. She didn't greet us. She waitied for us to say how many we wanted a table for. Then she asked if we wanted to sit in the bar while we waited, saying, it would be a 20 minute wait.
This restaurant is not large by any means. One would think that you would know who would be waiting for a table. We each had a drink. They have a decent selection of beer, including one of my favorites, Arrogant Bastard. The bartender was acting all crazy, slamming the fridge and moving all violently. It seemed that he did not want to be there, but was still polite to the patrons. Basically, I have seen other bartenders that would run circles around him in a place that is twice the size.
After 30 minutes the hostess came into the bar, called my name, did not look up or wait for us to acknowledge her, and then ran out front. Because I had no time to pay the bar tab, I had to chase after her, and by the time I got to the hostess counter, she was already scratching my name off the list. Right before she scratched my name off the pad, she said " Well, scratch that one off the list" in a loud annoyed tone, when I immediately stated that she called me right afterwards.
We were seated with no menus, and our silverware does not come with a knife. Our server was a very nice young man with good manners. He took a long time to come by and check on us periodically. We ordered an appetizer (Satay) and 2 entrees. Sweet and sour Shrimp, and Shrimp and Asparagus. The appetizer took almost 30 minutes to come out. The appetizer is 4 small pieces of chicken with side sauces. It should not take 30 minutes to deliver 4 small pieces of chicken. Right after the appetizer comes out, he mentions there is a problem in the kitchen and our entrees will be out in 10 minutes. He apologizes for the problem and offers us each a drink on the house. We get another beer, and my gf gets a martini. The food comes out 25 minutes after the fact. We ordered extra peanut sauce, but never got it. While eating, our server again apologizes and states we will be comped %20 off of our bill.
My gf doesnt finish her food, and then it gets taken away to get boxed up. The bill comes with %20 off the bill.
Now, we had a restaraunt.com voucher. (much like a Groupon), and you have to spend a certain amount of money in order to claim the voucher. After the discount for the long wait, we met the criteria for minimum purchse. The bill came back with the %20 discount removed, but only the discount from our voucher added.
So, technically they didn't give us a discount at all. After we signed our bill, we had to flag him down to ask him to bring us our to go food. He totally forgot.
The new owner came out and apologized to all the big tables. I heard him saying they sold 1500 vouchers in 2 days , and that he is still training his staff to get used to the high volume. He also gave them vouchers for next time.
We were in there for 2 hours. I have never been in an establishment for 2 hours just to eat and GTFO. It gets 2 stars for 3 reasons. The free drinks, the attempt at giving us a discount, and the fact they have one of my fave beers on tap. I have been here in the past with no problems. I would give them ONE more chance.
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