Pros: Ten Ren's Taro Milk Tea is pretty decent. You can actually taste the green tea with the Taro.
Their service seemed to have improved from the last time I was here; it became more evident when they gave out the customer service questionnaire at the end. I'm guessing that Ten Ren is feeling the pinch from the recent Taiwanese competitors.
Cons: The price for the drink is on the high side. I ended up paying around $8.00 for my drink. I've would of given Ten Ren 4 stars but the store hygiene was a turn off. The washrooms smelled like they never been cleaned and not to mention what I saw inside - since its not appropriate for a food review. The tables were sticky and my chair had bits of rice on it- I didn't know they served rice until I actually sat on my chair.
Conclusion:
The drink and service was decent but the hygiene level definitely needs improvements.
All-in-all, I would still choose Ten Ren over Gong Cha anytime.