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  • I generally only review food but they certainly earned me stepping outside the box. I spent all day yesterday at CMC Mercy for my step fathers knee replacement. I couldn't have been more shocked from the experience. I parked on the far right wing and was greeted within 60 seconds of exiting my vehicle. I was actually headed down some stairs in the parking area and a gentleman a trash can offered me assistance. His name was Larry and was extremely kind and pointed me in the right direction. The staff inside was equally as impressive. They were very kind to my step father as well as my mother and I as we waited. Prompt updates were made and the facility was extremely clean. The DR visited late in the evening and I know he was there for a very long day. He was very kind and wasn't in and out. I'm just floored with the difference this was from hospitals I have been in the past. I like to avoid the Dr. office at all cost, but if I ever need the services of Mercy, I feel comfort from this experience.
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