My office is nearby so I go to this location fairly often. I'm usually pressed for time around lunch, so I always order ahead online so that I can just run in and pick up my order and bypassing the line of folks placing orders in store. This approach normally works out. Today however, I arrived at 11:29 to pick up my order which the online system said would be ready at 11:30 (I got my order confirmation email at 11:11). By 11:52, I was still standing there waiting for my order. I had been acknowledged pretty much right when I arrived, and the young lady fulfilling the orders kept asking the kitchen about where my food was, but still i waited, and waited and waited and at this point, a significant amount of time that I should have spent eating was instead spent standing around. I get that there was a HUGE take-out order in front of me, but isn't there a way to adjust the way that the online system assigns pick up times for that? I've used plenty of other online ordering systems that adjust wait times based on traffic in the store. Oh, also, my fries were pretty cold because I think they'd just been hanging out for 20 minutes while my burger was being prepped...so....that was like the icing on the cake. Next time maybe I'll just use the drive thru or order at the counter because THOSE orders were being processed pretty quickly (versus thh person who planned ahead to "save time")