| rev:text
| - Please read this entire review before visiting Dr. Chuang!
I have chronic issues with my throat. Went to see Dr. Chuang. First visit he seemed very knowledgeable. He listed several things that could be the cause: allergies, neurological, GERDs, tonsils (tonsil stones). He ordered two separate CT scans. He ordered allergy tests (however, I was later informed I had to go see an allergist directly because Valley ENT is not paid by the insurance for the tests). He seemed to want to help me figure out why I have a constant bad throat, fatigue, recurring infections, etc.
Over the next few weeks I do what the doctor talked about. I saw my gastro doctor, the allergist, the neurologist. I had the scans done. I provided the Valley ENT doctor's office with faxes of the reports. I wanted to provide Dr. Chuang with any and all support he could need to help treat my throat for chronic condition.
I kept getting calls from Valley ENT. I was advised of the results of each scan and test by someone at the office, not the doctor. Never did they offer to set up a follow up appointment. I think once they told me a follow up was not needed. Keep in mind, I have a CHRONIC bad throat. So my throat is no better today than it was when I went to him the first time.
I called Valley ENT to set up an appointment with Dr. Chuang. The person I spoke with seemed almost shocked that I was setting up an appointment a few weeks in the future for a follow-up. They asked what the reason for the appointment was and I said a follow-up for my bad throat.
I go to the office to see Dr. Chuang for the second time. The office has a handwritten sign posted that says Dr. Chuang is 35 minutes behind schedule. A few minutes later the sign was updated to 60 minutes behind.
I am finally led back to the room for my appointment. I wait in the room for what felt like a long time. Eventually, Dr. Chuang comes in and he apologizes for the wait, but then starts making comments over and over again about how he was late because I had so many "texts" I sent that he had to read them all. I never sent him any texts. I assume he meant faxes. These were faxes that had the results of tests by the other doctors that he said I should see. He was complaining about those pesky "texts". Again, I think he meant faxes.
He sits down and then asks me that general, "okay what can I do for you today" question. I start to tell him the progress I had made with visiting the doctors based on what he told me in the first appointment. He interrupts me. No, he did not want to know that. He wanted to know what was wrong with me. What were my symptoms.
I was confused. He just read my chart. I have a CHRONIC issue with my throat. He asked me to start over and tell him my symptoms. Then he promptly interrupted me. Started doing an express version of checking my throat and nose. Meanwhile he is talking about possible causes.
I listen as he starts repeating all the things he talked about in the first appointment. It was like he memorized a script. It could be the GERDs, allergies, neurological (I told him the doc said nope to it being nerve related), it could be tonsils and he again told me about how painful an operation would be for a tonsillectomy. All of this was the same thing he said in the original appointment.
He is constantly talking and I am thinking wow, deja vu. Suddenly he stopped talking and leaned forward. At that point he was talking about the CT scan of my nasal area. He leaned forward and said, "I'm going to tell you something and it is going to scare you. But I will tell you anyway."
He then told me that he had a patient with a clear CT scan, but he then checked the patient's throat and exclaimed, "You need surgery right now! You have throat cancer!" Anyway, he went a bit more, but I was sort of in shock at this point. I had no idea what the hell this guy was telling me this for. Did I have cancer even though my scan was clear? Is he showing off how good he is? Don't trust scans?
This appointment was surreal at this point. It ended shortly later and he announced loudly to his assistant outside the room that I did NOT need to schedule a follow-up. She smiled. It felt like this whole thing was like a practical joke. However, it was real.
So, during my "follow-up" I did not:
- find out if my throat has improved, degraded or remained the same from the first visit and as a result of other meds prescribed by other doctors.
- see either CT Scan report or the associated film. Dr. Chuang did NOT walk me through any of the information. I have never received a copy of the reports from him or his office.
- get a chance to consult on the other scan of my throat that is of lumps in my throat. I was told over the phone earlier that all was good because they were the same size as before. He has never gone over the report. I have no idea what it means that they have not grown other than it is considered good?
I'm filing a grievance with the insurance company and State.
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