Ive gone to this JCPenney multiple times for many years and never had a bad experience. But today when I was in line i was very uncomfortable because this worker Maryland was very rushed and was constantly complaining about it being busy and how thy are understaffed. She was like almost crying in her hands and saying to everyone "im sorry for the wait were very understaffed and busy and im trying i know im trying" when there was nobody complaining or even impatient. The three people in line were very calm including me and she just was very unprofessional and rushed and kept complaining on the phone and to herself very loudly. I felt very uncomfortable leaving. She was also kind of rude and kept pushing her coworker to get off the phone when she was in the middle of helping someone on the phone. Maryland was very unprofessional for no reason.