Just there today and I've been there numerous times in the past. Up until today I've never had a bad experience with anything I've ordered until today.
I ordered the bacon and cheese omelette, which I've had before and enjoyed. When I started it everything was fine, but as I started to get into it I noticed that the bacon was so fatty that I had to spit it out- multiple times. I eventually started playing around with my fork to inspect the bacon and could clearly see the fatty pieces in there.
I would expect more from such a popular and well run place, as I'm sure that the fatty bacon would have been seen in prep or in cooking the omelette if the kitchen staff was paying attention.
The only reason I didn't give them a one is because the service was pretty good and the potatoes and toast accompanying my omelette were up to their usual standards.
Despite the bad experience I'm more than willing to give them another chance as they've earned that with a dozen good trips there in the past versus just one bad meal.