Arrived, nervous and anxious, at 7 AM this past Friday. The receptionist was amazing - friendly, welcoming, etc. and it was early !!! I was taken in for my MRI about 5 minutes BEFORE my appointment time. Jim was the Tech and I told him I wasn't really fond of small, enclosed spaces. He walked me through the process, advised about how long it would take and talked to me between the different scans just to be sure I was OK. I was relaxed throughout and it was a long session. Other Las Vegas health care providers should send their staff to West Valley to get an idea of how patient service should be handled. West Valley really it amazing and I thank them for their great service.