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  • We signed up for Dominion's service program. The furnace wasn't working, so dominion sent Auburn Heating- they are BAD!!!!! Buyer beware!! My first clue was that the guy they sent was on his cell - someone was walking him through what to do. He was clueless. Then they said to wait a few days bc the parts store is closed for the holiday. Said we needed a fan center and a fan-high limit. Then they called and said it's still not open, wait until Monday (furnace broke the Wednesday prior) -at which point they called and said that the two parts we needed are obsolete and we should just get a new furnace. Seemed fishy so I called a different heating company, they came out and fixed it on the spot. And it was only one part, not two that needed fixed. It was the gas control valve. They are crooks!!!!!
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