Right, so that cleaning appointment I made.... was not actually a cleaning appointment. Maybe SDG consistently hires counter people that don't tell you what the hell they're scheduling you for. It must be in the job description. I came in expecting a cleaning and got "Oops, when we said 'let's schedule your cleaning' we MEANT 'let's schedule your comprehensive exam'... you have to make ANOTHER appointment for a cleaning."
Ugh.
Oh well. Still better than the Tempe location.