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| - This is very long so I'm sorry but it's sooooo worth the read...
If I could give this company 0 stars I would. I live in Charlotte, NC and rented a home from this company. I had nothing but problems the entire year I was there. Everything from filthy, faulty and unkept appliances, to extreme structural/ foundation damage. When I first moved in, within the first few months we had to call maintenance out for the a/c unit. When the guy came out and opened the vent, there was a pink blanket that had been stuffed in it, to catch leaking water, covered in mold and dust. The a/c, heating unit constantly leaked water under the carpet. It was confirmed by THEIR CONTRACTOR that it was pulling power from the wrong source causing our power bill to triple into the $300s, and they still made us pay for it. The furnace was covered in dust and mold, and dried up dirty water that had been running down the side of the unit. The wires were held together by black tape just extremely unkept. There was a large crack in the wall and the finishing in the guest bathroom started peeling and falling from the ceiling. But despite all of that, the biggest problem with them came when it was time for us to move out.
Per the lease, we had to give 30 days written notice to move out which we did. Their emailed instructions said to fax over the notice and they would email or call me within 48 hours with further instructions. I faxed it, got a confirmation (the "ok" page) and waited. Two weeks later when I hadn't heard from them I called and spoke to someone who said they didn't get the notice and to resend it. So I did. Well two more weeks went by and I still hadn't heard from them and it was time for me to move out. So I moved out (on a Saturday when they were closed) and returned the keys on Monday morning when they opened. When I went in I was told they didn't have my notice to vacate form (the one I faxed over TWICE). I had to go home and drive back there to bring them the confirmation from the second fax. I asked to speak to a manager who I was told wouldn't be in until that Thursday but that she would call me when she got in.
Long story short I didn't speak to her until Friday (and it's because I called HER). And when I did she tried to tell me because all they had was the second confirmation page (that I gave to THEM) and it was after the 30 days had began that I had to pay for the next months rent even though I was moved out of the house and they had the keys. I told her I faxed it over twice and they hadn't gotten either one. That I was the one who had to show them the confirmation from the second fax to prove I even sent a fax. She then tried to argue that I had trashed the house. I told her I had pictures of how I left the house and that I saw that they had put a "For lease" sign in the yard. "So you're currently leasing a trashed house?" I asked her. She couldn't answer me. She then said it wasn't up to her but to the owner and point blank they were keeping my deposit ($1095) and then she hung up on me.
I'm currently in a legal battle with them. Please take my advice and DO NOT do business with this company. They are shady and dishonest. They do not take care of their properties. All they care about is taking your money and will drag you through hell and back. Stay far far away!!
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