My wife and I came to this Applebee's because it was close to home. They are not very organized and it seems as if there is no one in charge cause everyone is just doing what they want. We were sat down pretty quick but were not given silver ware which I thought is the very first thing you get. We ordered a couple apps and had someone brings us silver ware, sure enough our apps come out and behold a hair was in the food. They brought us a new fresh plate and took the first order of the bill but still charged us for the second order. To the heat of my knowledge common curtesy is to wave that off the bill. Anyways, will not be coming back at all.