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| - Panera is a minute's walk away from my work so I go there on the days I don't bring my own food. Being that it's part of a chain and I like some of their items, I can't really complain about the quality of the food. I'm knocking off a couple of points for some serious issues, though, that don't necessarily affect everyone:
1. I'm allergic to avocado, and more than once when I specifically ordered the Chicken Cobb Salad WITHOUT adding avocado, I was given avocado. The one time that I mentioned it to one of the employees, they took it back and then brought me back the same salad, without the avocado on top. Now, I'm lucky--I just get really itchy and my throat swells a little. But if you have a severe allergy that can lead to anaphylactic shock, this is unacceptable. The way a lot of the staff handle food allergies isn't nearly as serious as it ought to be, especially considering I've never even ordered the "with avocado" option. I will say that the cashiers have always been amazing about noting allergies in my order in huge letters, though!
2. I work at the international school near Panera and we have students who regularly go there for lunch. Some of our students are Muslim and eat according to halal standards. A student of mine has ordered sandwiches and specifically requested no bacon, knowing that it's pork and he can't eat it, on items that come with bacon. He's been given the sandwich with bacon on it despite that.
Food allergies and food limitations are a BIG DEAL. It's not like someone's ordering something especially complicated in either of the above situations--we're just asking for an omission of one ingredient in each situation. This Panera location is pretty busy and that's why I try to be patient (and just stopped ordering items that can come with avocado altogether to be safe) but the blasé attitude toward special dietary restrictions makes me worry.
I do want to emphasize that this location does have great service in general. The cashiers are all sweet and happy to help you out, and the cooks get food out quickly even when they're swamped. The quality of the food is what I expect from the chain, too. And the bread, god, always amazing. Dietary needs just really, really need to be considered more carefully by the staff.
In the meantime, if you have any dietary restrictions, always make them VERY clear to the cashiers when placing your order. If you use the rapid pickup option from your phone or online, make the note in all caps - when I'm super obnoxious and put all caps and a ton of exclamation points, no one puts avocado on my salad!
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