This is my first ever Yelp review. I was soooooo disappointed in Mark's Cleaners that I had to let other people know how bad they are. I have used Yelp many times to locate and use great business around the valley. It has been immensely helpful. I wish I had read the reviews for Mark's Cleaners. I would not have gone there.
I took two very expensive pillow covers in to get dry cleaned. They were silk and had fringe with little multi-colored balls hanging from them. I told them they needed to be very careful with them as they were very delicate. They said , "no problem". They said it would take a week to clean household items, a long time in my estimation, but I hoped that meant they would take their time and do a great job. That did not happen.
I went in a week later to pick up my pillow covers and they brought out a plastic garbage bag with my pillow cover literally in "pieces". They said they were going to call me to let me know but just hadn't gotten around to it. I told them this was unacceptable and they said "We cleaned them just the way you asked us to". I asked to see the manager/owner. He came out and said he didn't know how it happened. He said they put them in the "tumbler" and that was just how they came out. When I asked him what he was going to do about it he literally said "It's not our fault, They should never have made the pillow covers this way."
No ownership. No apology. No offer to make it right or fix it.....Nothing.