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| - I came here years ago after this location first opened and wasn't impressed. A couple of weeks ago, I received a gift card for On the Border that allowed hubby and myself to experience two different dinners here within 3 days of each other. For both of those experiences I placed a phone order that I was told could be picked up at the bar. The first time the order was bagged and waiting, but when I went to pay the girl behind the bar says "don't forget the tip can be written in here" when handing me the slip to sign. I was naturally going to leave a tip however it was tacky how she mentioned it the way she did and never once did she say hello, thank you or come again. The second pick-up order was worse. This time the order was not ready at the time promised and I had to wait at the bar an additional 25 minutes for the order and the girl working behind the bar (different person this time) could have cared less about my order not being ready, didn't apologize or reassure me when it would be ready and when it came time to pay was when the order was brought out and she only said "ok here it's ready" and took the gift card not even offering a receipt or anything about waiting. Customer service is lacking as badly as the quality of the food here.
Free chips and salsa come with each meal. The chips come in a big bag and actually aren't bad. The salsa instantly reminded me of the salsa I had at Chili's years ago and then hubby reminded me that Chili's and On The Border are owned by the same company, so maybe it's the same. Either way, it was no bueno to me. Looked fresh yet had a funky taste.
Baja ($11.99) - Chicken & cheese stuffed fried avocado with ranchero sauce and a chicken enchilada with sour cream sauce. The fried avocado was tasty and it ended there. When it comes to enchiladas I prefer them with a flour tortilla and I requested this one to be made that way and I was told that wouldn't be a problem yet it was made with a corn tortilla and it didn't even have the sour cream sauce on it as described on the menu. Not only that, but the enchilada was rock hard! The menu says they are handmade, but maybe they are frozen after? The enchilada could not be eaten. The corn had a disgusting flavor. The beans were actually good.
Street-Style Mini Tacos ($10.99 for carnitas) - Three mini soft corn tortillas with carnitas, grilled onion, Jack cheese, avocado, pico de gallo, roasted red chile salsa. Since I didn't like the rice previously I asked for double beans and they at least had cheese on them and tasted good. The tacos looked so good yet were flavorless! First off they only put onions, cheese and avocado on the tacos and forgot to include the pico and red chile salsa which is a bummer because it might have added some flavor to the tacos. The avocados were half frozen WTF?!?!
I ordered hubby a burrito and asked if they could leave the black beans off and the girl who took my order said it would be no issue. When hubby opened up the burrito it was small and cut in half almost like they forgot to include the other half of the burrito. It was also filled with tons of black beans and very little steak. There are certainly better options for legit Mexican food in the area and with all the things wrong I can't see coming back in the future even with a gift card.
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