Owner is very Friendly and does his best to accommodate your time however, the nail tech quality seemed to vary. The girl next to me also got sns the same as me but seemed to get much more for her money. She was given a hand massage, cuticle oil, the works. Once they were done soaking off my set, instead of having me wash my hands and cleaning nails they immediately started to apply the first coat for sns.... I still had residue on my nails. I talked to another woman who seemed to have a much different treatment. My experience wasn't horrible, but if I'm paying the same amount as the woman in the chair next to me I expect the service to be the same no matter who's chair you sit in.