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  • This review is for the Service Dept only. Ended up rolling over on a Saturday after dad broke the window motor on my passenger side. Joe took the car in and had them do a something-something inspection and I wandered off through the rows of new cars to await the news. About 20 mins later he tracked me down to confirm the bad motor and asked if I'd never noticed the violent shaking my car does pretty much all the time. I might have ... but lets not place blame and move along with this transaction. So, yeah, engine mounts - ok, I didn't know those were a thing till a few months ago when a coworker had his done. Accounts for that violent shaking you say? Well that's not good. We should probably fix that. So we worked out a price we were both agreeable to for the motor and engine mounts, and off I went to Mustang Sally's for a late breakfast (Joe offered a shuttle to wherever I wanted to go but I decided to pass and just wait it out over breakfast). Right about the time it took me to finish my french toast I got a call from Joe that everything was done - I expected a much longer wait so I was pleasantly surprised that it was so quick. I couldn't believe the difference the engine mounts made. Who knew? And they threw in a free car wash which was nice. So the short of it is I love Joe - he took great care of me and his customer service skills are top notch. The service guys seem to have done a good job on the work they did too. Now looking at Yelp I can tell Tim (the only 5 star review left) who works for the dealer - confirmed by Alan's review that mentions Tim by name - is someone who should avoid my path if they want to keep me as a customer. I think its shady as hell to review your own workplace and shows a raging lack of ethics on his part. So yeah, I feel comfortable recommending Joe, but the others ... proceed with caution.
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