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| - Firstly, I'm not discouraging people from taking their business there. This is just my hope that this won't happen again in future visits. Panera is a great place when looking for a quick, affordable sandwich and - always loved this place but a couple thinks worth sharing:
Cons: but I've noticed some disappointing orders over the course of three separate orders (weeks apart) as well. I always get the frontera chicken panini, which is always to my liking at other locations and it's making it clear to me that they make the sandwiches in advanced like most places do. The problem is, it's becoming obvious that when premaking the sandwiches, they are adding the condiments/sauces on the pre made sandwich. Meaning, each time I get my sandwich (which I do take to go, but mind you I live maybe 2 miles away, so I know that this wouldn't happen in the 3-4 minute drive home) that when I do finally get to enjoy my panini sandwich, the bread is soggy to the point where only maybe half of it is still edible. I end up waiting half of my $8 sandwich, which is something I don't have the luxury to waste since I do work part time to get through grad school.
Second con being the inaccuracies of the order. I ask for no onions or tomatoes, and add an additional layer of mozzarella (along with an additional $1.50 charge. Fine with the charge, they make it clear in the order screens. But both 2/3 times I've done this, I'm not only left with no extra mozzarella, but noticed this latest time that there was almost no cheese on it at all! That's essentially $2 worth of cheese basically acting as a donation to them. I find this surprising that this happens quite often, and I'm not the only person who's had trouble with inaccurate orders. My biggest hope though is to ask that pre made Paninis exclude the sauces until actual cooking time, while spreading it onto the top layer of both sides of the sandwich, so the bread doesn't go Soggy. Lastly, this is a small complaint, but the lemonade tends to look a little dirty in that container. Maybe changing it out with new drink containers and lemonade once In awhile will make The lemonade look more appealing. These experiences are the reason for 3 stars.
Pros: they have great service. The staff is always very nice and makes my food in a more than reasonable amount of time. As a person in grad school full time on top of working full time, quick food prep places like Panera (I don't consider this fast food like many might) tends to be my biggest food choice. It's nice to grab a quick sandwich or salad after a long day of work, classes and homework. In addition, I LOVE the quick order option using iPads. It makes is easier to see the options, without having to ask questions on what is included in each order. They also give options to take off any ingredient in the relative food, with add-on options. It is also broken down by menu categories (sandwiches/Paninis, bakery goods, sides and spreads, salads) are some examples of categories. Clicking the category of interest brings up all that is offered.
In sum, I truly do enjoy Panera, have for years. My hope is that some minor improvements be made to the sandwich/panini making process. This could Reduce the bread become too soggy to eat or pick around when I paid for an entire panini. Otherwise, I will give it another shot!
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