The food here is great but, the service is horrible..I find that certain staff is rude as hell!!! No customer service skills at all. I'm in a service industry so I definitely know how customers should be treated.
12/5/15..ACC championship night. I didn't dine in here I just came over to get a takeout. I had already called several times. It would have been of someone answered and said sorry we are so busy we won't be doing takeout orders and call ins. Instead I had to walk over and be told rudely they were at capacity and the bar was too full to take my to go order. Now I'm a football fan as well and I also hosted huge events as well before too, I know it can be stressful but organization and better planning would be better to serve the public nicely. Won't be back for a while, bad taste in my mouth. I'm also from Seattle so I'm used to city life and good service. Charlotte you and your establishments have a lot to learn when it comes to the service industry.