Asked them to clean up my beard and they took about 1/2 of the length off. Not what I asked for at all. Hot towel was nice, but it was slightly sower.. not cool. Also if you are a barber and you smoke, pop in a mint or some gum before you attend to your client.
In the end it looked ok, but it wasn't what I asked for, and I left rather disappointed in my visit. I think I will look around for something new next time.