Came in to get my wedding rings inspected and cleaned (which you have to do in order to keep my lifetime warranty valid). This store was very big compared to the usual store I go to (at chandler mall). They had a bunch of employees working today but my husband and I didn't get greeted when we walked in. No big deal though. A woman took care of my rings and everything looked good. I've never had any issues with my diamonds or the white gold. I've had my rings for almost 2 years now.