This place is inconsistent. First: the coffee is good, the roaster is good at what he does. This review is only true of the biltmore locations. The problem is the baristas. Depending on your barista you will spend more or less for the same cup of coffee. For a large iced latte ive spent as little as 3.17 and as much and 6.50. Sometimes i ask for extra shots to keep the ratio right, sometimes the baristas include them for free. Some baristas dont tamp the espresso, some do. Some pour hot espresso into a plastic cup, and then add milk, some know that plastic melts and pour milk in before boiling coffee. I want to give the place 4-5 stars because of the baristas who are great but i think the shop has a management and training problem. I keep coming back though, i just avoid the people i know are bad.
Also seating is a huge issue and parking is annoying. Come here to but coffee, but not to sot and chat with someone.