My family came to chili's on 3/18/17 to celebrate the life of my mother and we did have a fairly big party.
We all arrived at abt 3:00p and was told it would be a 30 min wait. Ok, no problem. The location was understaffed and had only abt 3 servers working. The location was not cleaned because of the amount of servers.
Most of the tables were empty but piled dishes still left on the tables from the last parties sitting there.
At about 430p the manager comes to apologize about the wait and stated it would be another hour until more staff came in and gave out $5 gift cards to two people, but should've given everyone in the party one because everyone was all waiting at the same time. We did tell the manager that it didn't matter if we sat together or not because we knew it was a lot of us.
We ended up leaving and going to a different restaurant. It used to be an overall good spot to go to. I enjoy the house margaritas. The service has truly went down hill. I only gave two stars for the attempt of the two gift cards. Wouldn't recommend.