I actually wanted to come to Yelp to give them a positive review knowing this car wash had a lot of negative reviews. They seem to have turned over a new leaf. All of the employees, from the guy that vacuums your car all the way to the guy you get your key from at the end were polite and borderline friendly! The wash process is still the same and I didn't have any problem with the wash itself ("The Works"). Yes, they offer the usual upsells but I felt no pressure.
I had actually started avoiding the place for a lot of the reasons people mentioned here. It was just convenient to go yesterday and I was pleasantly surprised.
This is just based on my one recent visit. Let's see if they can keep it up.