When I set up my appointment I gave all of my insurance information so they could verify in advance. When I checked in, they didn't have record of the verification. The receptionists are ghetto. It took an hour before my name was called. The tech taking X-rays had to retake several angle multiple times because she couldn't angle the bite guard properly (I just got out of braces so I have a perfectly functional bite). My previous dentist prescribed me a fluoride toothpaste because of white spots on my teeth due to braces (decalcification). The dentist at Western Dental refused to write a prescription for a fluoride toothpaste. Are you kidding me??? Fluoride!!!!??? I won't be going back.