Nikki did a really great job when I had my services with her. I purchased a series and had 3 out of 4 facials done. The last one was horrible trying to get it scheduled. When I finally go it scheduled she sent me a text the day prior cancelling the appt. Since that time (about 5 weeks) she has not responded to my texts to either. I have asked for a refund and have not recieved that either. Buyer beware!!!!