Felt very welcome and comfortable from the time I walked in until I was done. Great place for an apprehensive guy to go to. Very friendly staff. I had Amy for my appointment and she was terrific. The entire place was very clean. This was my first time going to Waxing the City, but it sure won't be my last. Classy, clean, and comfortable. What more can you ask for? I enjoyed talking to everyone, didn't want to leave.