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  • I had a terrible experience with a store manager, at Best Buy located inside Fiesta Mall, 1455 West Southern Road Suite 1082 Mesa, AZ 85202. I immediately contacted customer service upon leaving the store, was put on hold and transferred three times only to be hung up on. None of your phone customer service agents were able to help me, which is an issue in and of itself. I was treated absolutely deplorably by a store manager, who was identified by a sales associate as "Dex." I was trying to buy Amazon Firesticks, I have never had an issue buying Firesticks at any of your stores using separate transactions. I tried to buy three Amazon Firesticks, in two separate transactions. Then Dex stepped in. He could have calmly explained the companies policy to me, instead he asserted himself aggressively, shaked, turned red, his voice was raised and he told me that "I was done here." I honestly thought that he was going to become so agitated that he may physically harm me. I was afraid. It was terrifying. This is not an acceptable way to treat another human being or a customer ever. Dex is a very large, muscular man, I felt tremendously threatened, shocked and frightened by his demeanor and behavior towards me. His behavior was incredibly aggressive and totally out of line. I believe that he treated me this way because I am a young woman, I do not believe that my husband would have been treated this way by Dex. I would never, ever, ever speak to a customer, let alone a stranger in such a manor. I did absolutely nothing to deserve this kind of treatment. This is not how anyone should ever behave towards a customer in a retail setting. I need immediate assistance on rectifying this matter, I need to know that this kind of behavior WILL NOT be tolerated in Best Buy stores, and that some type of action will be taken to change his behavior. My husband I have been a loyal best buy customers for YEARS and there are plenty of other places where we could choose to do our business.
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