Love barnes & noble, but customer service is always hit or miss. I either get very friendly employees who are more than happy to help me or ones who are arrogant. Once I asked a guy why a book's price was different than their website and he just shrugged me off saying they are always different. Recently I bought two books from one cashier who I think was a manager. After I bought them I had to go back and bought some bookends five minutes later with a different cashier. The manager tells the one ringing me up that I already showed and used her a 30% off coupon they had for the weekend. Ummm no I didnt?? But thanks for not offering me the coupon in the first place.... Anyways great location, but starbucks is always crowded so not a very good work spot. Also the female security guard is also really nice.