| rev:text
| - I will never be ordering from this location as long as Juan (if that is his name) is a 'supervisor.'
On Wednesday, I ordered pizza for lunch for myself and a coworker. When I ordered, the website said the pizza should be delivered in 19-29 minutes. Well, 55 minutes later, I made a phone call and spoke with a less than pleasant woman named 'Sue'. "We got busy, so we just sent it out. Can't help that we are busy." Was her answer to me. Umm, I apologize that my 30 minute lunch break while my students are eating their lunch is too short of a window for you. Granted, I ordered the pizza 30 minutes before my break started. Thank you for ruining my break Sue.
Sue was of no help and did not seem to care that the pizza was close to an hour late. The delivery man (who we see all the time-my school USED TO do a lot of business here.) walked in as slow as a snail and didn't seem to care that he was unbelievable late. I crossed out the TIP and TOTAL and wrote on the receipt that I would be requesting a refund. Well, no apology and no receipt was left for me. Thanks stellar delivery man.
The next evening I called and asked to speak to a supervisor. This is where your company lost all respect and all business.
Juan is the 'supervisor' on duty. Your company should look into the qualifications. I have never spoken to such a punk mouth immature adult in my life.
"Why didn't you call yesterday if this was your problem yesterday?" Yes, that was the first question from him. I explained that I needed a minute to tell the situation and asked him to stop interrupting me, where he again interrupted and said "I'm trying to help you and I'm busy, so don't tell me I'm interrupting." WELL THEN.
He then goes to the back room to try and edit my order. He tells me he can't edit it. "Juan, what can we do to fix this problem?" His answer...priceless... "If you stop interrupting me I would tell you. I will ask my supervisor. I should be in tomorrow between 5 & 6, so I will call you then."
"No Juan, sorry, but waiting 24 hours for you to call me back isn't an option. I will get in touch with your corporate." He clearly didn't like this answer...
"Listen, we are busy, so this will have to wait." At this point, I'm blown away.
I ended the phone call. Yes, I hung up on your punk nasty supervisor. Your company should be ashamed of itself.
5 minutes later, I receive this voicemail... "Um....this is Juan....just trying to get you your refund...give me a call...click" Wow. Are your customers now your friends where you can leave unprofessional and weird messages? And yes, I have this voicemail saved and would love to send you a playback.
I call back to speak to Juan. At this point, he refuses to talk to me. He hands the phone to another employee (a bubbly female) who was the kindest thing ever and she processes a refund.
This review is going on every social media account possible. Oh, and word of mouth is priceless at an elementary school. We now have even more reason to have other great pizza places our business for countless pizza parties and events at school. Two points for you, Juan.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)